An informed client service representative plays a pivotal role in client education and client happiness. See how Instinct helps the front desk team stay informed and seamlessly communicate with pet owners.…
Looking for ways to boost morale and have a little fun with team from a distance? We gathered our best advice for hosting a veterinary-hospital–friendly virtual get-together.…
Most of us have had to make difficult choices during the COVID-19 pandemic. Here are some thoughts to help you prepare for the changes that still lie ahead.…
Choosing veterinary practice management software can feel daunting. Narrow your choices with this guide to cloud- vs. server-based software.…
Telehealth, curbside check-in, PPE, cleaning, cleaning, cleaning. The daily hustle of a veterinary hospital is a brave new world. Luckily there’s a lot you can do with Instinct to help your new pandemic-inspired workflow.…
I’ve spent a lot of time talking with hospital leaders this week and learned a ton. As many likely know, there's a new phenomenon occurring: Curbside Check In and Triage.…
Yesterday I wrote about Novel Coronavirus and a Guide for Veterinary Hospitals. Now I’m getting a frequent new request: “Can you help my team serve our clients using telemedicine?”…
COVID-19 has likely made everyone experts on the phrases “flatten the curve” and “social distancing.” But there’s an odd reality to this for us. What we do—caring for our community’s sick and injured animals—is not conducive to shutting down or social distancing.…
Modernize your current hospitalization charging with this novel method that will boost practice cash flow and improve culture and efficiency.…
Charging clients for hospitalization can be complex, messy, and headache-inducing. Try this novel approach to avoid missed charges and keep things simple.…
