We’re excited to introduce our latest EMR feature: embedded payments! Instinct Payments simplifies your clinic’s financial transactions, providing a smooth, secure, and efficient way to handle payments, voids, and refunds.
Your team moves fast, and Instinct Payments is here to help them avoid errors and save valuable time. By removing duplicate tasks and easing end-of-day reconciliation, we make your workflow smoother and more convenient for customers than ever.
How It Works
Getting set up is straightforward. With your Boarding Application complete and new terminals in hand, you’re ready to go. Every card transaction—whether in-hospital or remote—automatically settles your Instinct invoices. No more manual reconciliation headaches.
You’ll be equipped to accept:
- All major credit and debit cards
- Contactless payments, including mobile wallets
- Link-to-pay remote payments sent directly to clients
Behind the scenes, our processing partner is PCI Level 1 compliant—the highest level of security. That means all transactions are safe and secure, giving you and your clients peace of mind.
Financial reporting is built in.
With Transaction Detail and Transaction Summary reports available directly within Instinct, reporting is a breeze! Plus, our PayHub portal provides access to every payout your hospital receives, down to the penny.
Because Instinct Payments is fully embedded in Instinct EMR, patient accounts are settled automatically, with flexible payment options to keep your clients happy and your AR tight. Plus, PAX A920 terminals work anywhere your Wi-Fi reaches, so your team isn’t tethered to the front desk.
And you won't be left figuring it out alone.
Our complete implementation service includes straightforward training to ensure you and your team feel confident about using Instinct Payments.
We'll guide you through each step, from sending your Boarding Application to ordering your hardware and training your team on the new tools.
5 Key Perks of Using Instinct Payments
From time savings to tighter revenue protection, here’s why you'll love running payments through Instinct EMR.
1. Save 4+ minutes per transaction.
Embedded payments take 4 minutes fewer per transaction than non-embedded payments. That adds up! Over 1,000 payments in a month, that's 66+ hours saved for your team.
Imagine what your team could do with that time:
- Start treatment on your next patient four minutes sooner.
- Fit in additional patients each day.
- Give your team breathing room to catch up or grab a quick break.
2. Reduce errors and simplify training.
Because Instinct Payments is built right into your EMR, your team doesn’t have to learn separate systems or duplicate their work. Shorter learning curves, fewer opportunities for human error, and far less end-of-day cleanup.
3. Count on reliable, always-on support.
Because payments are part of your Instinct system, you get the same quick, knowledgeable help Instinct is known for—24/7, from people who understand your workflows inside and out.
4. Keep costs predictable and transparent.
Many processors offer attractive low rates but hide the real costs behind high effective rates, extra fees, and unpredictable statements. Instinct Payments keeps it simple: flat-rate pricing that helps you forecast your revenue more accurately and avoid surprise costs.
Emi Keshler
5. Protect the revenue you earn.
Chargebacks are painful. We’ll work with you to prevent them from happening in the first place—and if they do, we’ll handle the rebuttal process on your behalf. Less stress, fewer lost dollars.
Ready to get started?
Payments don’t have to be tied to a checkout counter anymore. With mobile terminals and secure remote payment options, you can offer clients more flexible, convenient ways to pay—wherever they are.
It’s also easier than you might think to make the switch. Most hospitals already using Instinct EMR are up and running with Instinct Payments in about a week.
To get started, just send a recent merchant statement to instinctpayments@instinct.vet. We’ll show you how much you could save on fees.
If you're seeking an alternative solution, Gravity Payments is another option. This third-party integration with Instinct can help automate parts of your staff's payment workflows. We'd be happy to introduce you!