Software as a Revenue Center: How Instinct EMR Helps Veterinary Practices Capture Missed Charges
Imagine recovering 10% to 14% of practice revenue that's currently slipping through the cracks—without adding a single appointment.
In the fast-paced world of veterinary medicine, missed charges are often a difficult-to-remedy source of revenue loss. But what if your EMR system could help solve that? At Instinct, we believe that practice software should manage data and actively drive your bottom line.
That’s why we built Instinct EMR to do more than support clinical care. It captures missed charges automatically and turns what was once a passive tool into a true revenue center.
And if we're being honest, few things are more frustrating for veterinary professionals than doing the work and not getting paid for it.
The Hidden Cost of Missed Charges
Missed charges are more common than many teams realize. Between handwritten treatment sheets, rushed discharges, lack of communication between systems, and staff turnover, it's easy for services, medications, and/or diagnostic procedures to go unbilled.
Sources estimate that the veterinary industry misses an average of 5% to 10% of all charges. That means if your hospital is grossing $1.5 million annually, you could be missing as much as $150,000 in charges each year.
These losses can add up quickly and can have an outsized impact on practice valuation and reinvestment.
Instinct EMR: Turning Software Into a Revenue Generator
With Instinct EMR, missed charges become a thing of the past. Here’s how we do it:
- Digital treatment sheets: Every procedure, medication, and service is tracked in real time as it’s performed, right from the treatment sheet.
- Integrated billing: Charges flow directly from the treatment sheet into the invoice without relying on memory or handwritten notes.
- Built-in safeguards: Instinct alerts staff when treatments are incomplete or medications aren't invoiced, catching issues before clients check out.
One example: VERG, a leading emergency and specialty hospital in Brooklyn, reported recovering nearly 14% in monthly revenue after switching to Instinct. (Read the case study here.)
Caleb Frankel, VMD
More Than Revenue: Enhancing Workflow and Care
Capturing missed charges is just one benefit. Instinct EMR also streamlines workflows, improves staff communication, and reduces errors. That leads to:
- More time for patient care
- Fewer billing disputes
- Happier, more empowered teams
Making the Switch: Implementation and Support
We know change isn’t easy, which is why we’ve made onboarding simple and supportive. Instinct EMR is:
- Easy to implement, with guided training and go-live planning
- Customizable to fit your workflow and clinical style
- Supported by real humans who understand what it’s like to work in a veterinary hospital (and are here to help 24/7/365)
Ready to Reframe How You See Software?
Your EMR can do more than document visits—it can help fund your growth!
If you’re ready to see how Instinct EMR can turn missed charges into real revenue, schedule a demo today.
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