Imagine recovering 10–14% of revenue that's currently slipping through the cracks without adding a single appointment.

In the fast-paced world of veterinary medicine, missed charges are often a difficult-to-remedy source of revenue loss. But what if your EMR system could help solve that? At Instinct, we believe that practice software should manage data and actively drive your bottom line.

That’s why we built Instinct EMR to do more than support clinical care. It captures missed charges automatically and turns what was once a passive tool into a true revenue center.

And if we're being honest, few things are more frustrating for veterinary professionals than doing the work and not getting paid for it.

The Hidden Cost of Missed Charges

Missed charges are more common than many teams realize. Between handwritten treatment sheets, rushed discharges, lack of communication between systems, and staff turnover, it's easy for services, medications, and/or diagnostic procedures to go unbilled.

Studies suggest that missed charges can result in up to $60,000 in lost revenue per full-time veterinarian each year. Multiply that by a multi-doctor team, and the financial impact grows quickly. Over time, these losses can represent hundreds of thousands of dollars annually, not to mention the impact on practice valuation and reinvestment.

Instinct EMR: Turning Software Into a Revenue Generator

With Instinct EMR, missed charges become a thing of the past. Here’s how we do it:

• Digital Treatment Sheets: Every procedure, medication, and service is tracked in real time as it’s performed—right from the treatment sheet.
• Integrated Billing: Charges flow directly from the treatment sheet into the invoice without relying on memory or handwritten notes.
• Built-in Safeguards: Instinct alerts staff when treatments are incomplete or medications aren't invoiced, catching issues before clients check out.

One example: VERG, a leading emergency and specialty hospital in Brooklyn, reported recovering nearly 14% in monthly revenue after switching to Instinct (Read the case study here).

More Than Revenue: Enhancing Workflow and Care

Capturing missed charges is just one benefit. Instinct EMR also streamlines workflows, improves staff communication, and reduces errors. That leads to:

• More time for patient care
• Fewer billing disputes
• Happier, more empowered teams

Making the Switch: Implementation and Support

We know change isn’t easy, which is why we’ve made onboarding simple and supportive. Instinct EMR is:

• Easy to implement, with guided training and go-live planning
• Customizable to fit your workflow and clinical style
• Backed by real humans who understand what it’s like to work in a veterinary hospital

Ready to Reframe How You See Software?

Your EMR can do more than document visits; it can help fund your growth!

If you’re ready to see how Instinct EMR can turn missed charges into real revenue, schedule a demo today.

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