Veterinary hospitals rely on a web of tools—labs, imaging, inventory, payments, client communication, and more. But too often, those tools don’t talk to each other. You’ve felt the fallout: tab overload, double data entry, missing results, and integrations that break every time there’s an update.

When we talk with veterinary hospitals evaluating Instinct EMR, the same questions come up again and again:

• Will it work with our lab and imaging tools?
• Can we keep our existing reference lab?
• Will results flow into the record automatically?
• Do we have to manually upload the data?

We’re here to answer those questions. In this post, we’ll walk through the integrations we currently offer with Instinct EMR—and how they actually work in practice—so you can make a more confident, informed decision about the best PIMS for your hospital.

Diagnostic Lab Integrations

Instinct EMR connects directly with your diagnostic tools, so you can order tests, track status, and view results—all without leaving the medical record. These integrations are designed to reduce errors, eliminate repetitive tasks, and keep your team moving quickly and confidently.

Here are the diagnostic, imaging, and reference lab integrations we currently support as of July 2025 (with more on the way):

🧪 In-House Diagnostics

• Bionote
• Heska
• IDEXX VetConnect
• MicroVet Diagnostics
• Moichor
• Zoetis Point of Care Devices

🩻 Imaging

• Asteris
• IDEXX WebPACS
• Antech Sound
• Vet Rocket

🔬 Reference Labs

• Antech
• Ellie Diagnostics
• Midwest Veterinary Labs
• National Bio Vet Lab
• Vetek Labs
• Zoetis Reference Labs

Inventory and Purchasing Integrations

Inventory impacts every part of your hospital, from patient care to costs and compliance. That’s why Instinct EMR includes built-in inventory management tools designed to work right alongside your treatment workflows.

📦 Instinct Stockroom (Included)

No extra logins or manual reconciliation! Stockroom is our native inventory feature, built directly into Instinct EMR. It’s designed to help you:

• Track inventory in real time as treatments are administered
• Set low-inventory alerts and manage vendor order lists
• Sync invoices and reconcile product counts
• Capture charges without chasing paper or cross-checking spreadsheets

It’s everything you need for smarter inventory management—no separate system required.

🏷️ Need Hardware Integration? We’ve Got You Covered

For hospitals using automated dispensing, Instinct integrates with Cubex to support:

• Controlled substance tracking
• Cabinet-level dispensing automation
• Seamless charge capture from your treatment sheet

This optional integration gives you enhanced tracking and compliance tools while keeping everything connected through Instinct’s EMR.

Client-Facing Tools That Work With Instinct

Keeping pet owners informed, supported, and engaged is essential for delivering great care. Instinct integrates with client-facing tools that streamline communication, simplify logistics, and help you build trust, without extra work for your team.

💬 Client Communication

• Otto: Digital forms, two-way texting, and appointment confirmation tracking—all integrated into the medical record
• ReviewTree: Automatically generate post-visit surveys to gather feedback and boost your hospital’s online reputation

💰 Financial Support

• MyBalto: A charitable funding platform that gives pet owners another option to afford needed care, without creating extra work for your team

🔜 Coming Soon

• PetLink: Microchip registration data synced directly with patient records
• FetchIt™: Automatically display client information in Instinct the moment a known number calls your practice

Smart Tools: AI, Dictation, and Analytics

Let’s face it: clinical documentation and data tracking can be exhausting—especially when you're jumping between systems, typing out every detail, or trying to make sense of performance metrics after the fact.

Instinct connects with smart tools that help lighten that mental load. Whether you're speaking your notes, reviewing automated drafts, or checking in on how your hospital’s doing overall, these integrations help your team work faster and more confidently without cutting corners.

Here are a few of the AI and documentation tools that integrate with Instinct EMR:

• Vetrec: Automates clinical note-taking and lets you export the notes into Instinct
• Talkatoo: Speech-to-text dictation software that allows input dictation into various text box fields within Instinct EMR
• Dragon Dictation: Uses the Dragon Dictation Box for voice-to-text, giving you another option for fast, accurate clinical entries
• VetGenus: Provides AI-driven insights based on your hospital analytics to help you manage your business and improve patient outcomes
• Vetsource Data Services: Pulls performance and business data from Instinct to help you make informed, strategic decisions

Purpose-Built Features That Go Beyond the Basics

The following tools are part of the Instinct ecosystem—designed, built, and continuously improved by our team to work seamlessly with Instinct EMR. 

Because we develop and support them in-house, they can be a natural extension of your workflow, not a patchwork of disconnected add-ons.

Depending on your hospital's needs, some features may require setup or additional cost. But they’re all backed by our 24/7 chat support and crafted to help your team work more efficiently every day.

🩺 Instinct Treatment Plan

Medically advanced digital treatment sheets that enable real-time communication, task coordination, and automatic charge capture.

💊 Plumb’s

Direct access to trusted drug monographs, a drug interaction checker, and printable client handouts alongside your treatment workflows.

🩺 Standards of Care

Access expert-written clinical resources like algorithms, differential lists, clinical monographs, and more alongside your clinical tasks in Instinct.

📦 Instinct Stockroom

Built-in inventory tracking that updates as treatments are administered. Includes ordering list management, low-stock alerts, and invoice syncing.

💳 Instinct Payments

Embedded payment processing that connects directly to your EMR—simplifying checkout, reducing reconciliation work, and improving charge capture.

💬 Instinct Client Chat

Powered by an integration with Twilio, Instinct Client Chat allows you to easily text clients directly from Instinct EMR or Treatment Plan for quick and easy client check-in, updates, and more.

📊 Instinct Analytics

Interactive dashboards that help you understand trends, track key metrics, and support better business decisions.

💉 Anesthesia (Ax) Mode

Our digital anesthesia monitoring sheets, purpose-built for real-time charting, patient safety, and flexible workflows.

Common Questions About Instinct Integrations

Can I request a custom integration?

Yes! If there’s a tool your hospital uses that isn’t currently supported, let us know. We have a Partner API so that our customers and third-party platforms can develop their own integrations that work with Instinct EMR. You can learn more here and reach out to support@instinct.vet for access. 

How do I request a new integration?

We’re always building. If your preferred tool isn’t listed here, reach out to support@instinct.vet or mention it during your demo or onboarding. We prioritize integrations based on user feedback and workflow impact.

How reliable are integrations with Instinct EMR?

We prioritize stable, secure connections with minimal maintenance required from your team. Our supported integrations aren’t browser plug-ins or workaround scripts—they’re built and maintained with long-term reliability in mind, and our 24/7 support team is here if anything ever goes sideways.

You Shouldn’t Have to Rebuild Your Hospital Around Your Software

Instinct EMR is built to work with the tools and workflows you already rely on—and the ones you’ll need in the future. If you’re looking for a specific integration or are curious how Instinct fits into your existing setup, we’d love to show you. Book a demo to see how Instinct EMR works with your current tech stack.